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[grouper-users] RE: Grouper WS Error

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  • From: "Hyzer, Chris" <>
  • To: Akki Kumar <>
  • Cc: "" <>
  • Subject: [grouper-users] RE: Grouper WS Error
  • Date: Thu, 7 Sep 2017 00:51:31 +0000
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Might be searching your sources for the logged in subject.  Still a little concerning if a subject lookup takes that long.


Can you try setting this in


# if you have subject namespace overlap (or not), set the default subject

# sources (comma-separated) to lookup the user if none specified in user name =


Put the source id of the source that the logged in subject should be in.  If it is LDAP then this wont help…


When you do a search in GSH for the logged in subject does it take a while?  Maybe tune your subject source?


Just curious is your web service request using an actAs?





From: Akki Kumar [mailto:]
Sent: Wednesday, September 06, 2017 5:19 PM
To: Hyzer, Chris <>
Subject: Re: Grouper WS Error


Hi Chris,


I troubleshoot the timeout error and pinpoint to the Class ==>  getSearchReply(LdapRequest, int, LdapResult, Hashtable) method. The part that I'm not sure is why does Grouper WS searching LDAP, any idea?


I added a screenshot below that pinpoint error method:




Any guidance to fixed the timeout issue is truly appreciated. 


Thank you,





On Wed, Sep 6, 2017 at 11:00 AM, Hyzer, Chris <> wrote:

do you see a timeout setting in the client you can increase?  

can you analyze tables in the grouper database to make calls quicker?  maybe bounce the WS?  rebuild indexes?

From: Akki Kumar <>
Sent: Wednesday, August 30, 2017 4:25 PM
To: Hyzer, Chris
Subject: Grouper WS Error


Hi Chris,


Currently, I am working on integrating the application with the Grouper WS. When I run the application, it takes around 20-30 seconds (a little longer) to get a response from the WS and after some times, it throws an error (Caused by: Read timed out - in the link below). After troubleshooting, the root cause is Grouper WS is not very responsive or having a stale connection. Is there a way to fix below issue?



Note: There are no errors in the grouper_error.log file.   


Any guidance is truly appreciated.


Thank you,



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