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[grouper-users] Re: Grouper WS Error


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  • From: Akki Kumar <>
  • To: "Hyzer, Chris" <>
  • Cc: "" <>
  • Subject: [grouper-users] Re: Grouper WS Error
  • Date: Wed, 6 Sep 2017 17:19:06 -0400
  • Ironport-phdr: 9a23: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

Hi Chris,

I troubleshoot the timeout error and pinpoint to the Class LdapClient.java ==>  getSearchReply(LdapRequest, int, LdapResult, Hashtable) method. The part that I'm not sure is why does Grouper WS searching LDAP, any idea?

I added a screenshot below that pinpoint error method:



Any guidance to fixed the timeout issue is truly appreciated. 

Thank you,
Akki



On Wed, Sep 6, 2017 at 11:00 AM, Hyzer, Chris <> wrote:

do you see a timeout setting in the client you can increase?  

can you analyze tables in the grouper database to make calls quicker?  maybe bounce the WS?  rebuild indexes?


From: Akki Kumar <>
Sent: Wednesday, August 30, 2017 4:25 PM
To: Hyzer, Chris
Cc:
Subject: Grouper WS Error
 
Hi Chris,

Currently, I am working on integrating the application with the Grouper WS. When I run the application, it takes around 20-30 seconds (a little longer) to get a response from the WS and after some times, it throws an error (Caused by: java.net.SocketTimeoutException: Read timed out - in the link below). After troubleshooting, the root cause is Grouper WS is not very responsive or having a stale connection. Is there a way to fix below issue?


Note: There are no errors in the grouper_error.log file.   

Any guidance is truly appreciated.

Thank you,
Akki




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