Grouper Users - Open Discussion List

[Akki Kumar <>]

Hi Chris,

I troubleshoot the timeout error and pinpoint to the Class LdapClient.java ==>  getSearchReply(LdapRequest, int, LdapResult, Hashtable) method. The part that I'm not sure is why does Grouper WS searching LDAP, any idea?

I added a screenshot below that pinpoint error method:

Screenshot Link: https://drive.google.com/open?id=1BmcSS-FNqUDVbYCcZgCzLN1yiNQ-hN4f0Rw7elk6rg4

Any guidance to fixed the timeout issue is truly appreciated. 

Thank you,

Akki

On Wed, Sep 6, 2017 at 11:00 AM, Hyzer, Chris <> wrote:

do you see a timeout setting in the client you can increase?  

can you analyze tables in the grouper database to make calls quicker?  maybe bounce the WS?  rebuild indexes?

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From: Akki Kumar <>
Sent: Wednesday, August 30, 2017 4:25 PM
To: Hyzer, Chris
Cc:
Subject: Grouper WS Error

 

Hi Chris,

Currently, I am working on integrating the application with the Grouper WS. When I run the application, it takes around 20-30 seconds (a little longer) to get a response from the WS and after some times, it throws an error (Caused by: java.net.SocketTimeoutException: Read timed out - in the link below). After troubleshooting, the root cause is Grouper WS is not very responsive or having a stale connection. Is there a way to fix below issue?

Error Link: https://drive.google.com/open?id=1BmcSS-FNqUDVbYCcZgCzLN1yiNQ-hN4f0Rw7elk6rg4

Note: There are no errors in the grouper_error.log file.   

Any guidance is truly appreciated.

Thank you,

Akki