Presence and IntComm WG

[Deke Kassabian <>]

--On Friday, April 6, 2007 9:44 AM -0400 Jonathan Tyman 
<> wrote:

> RTC Use Case Scenarios
> The following use cases illustrate some of the scenarios that an RTC
> enabled campus might encounter.
>
> Research Collaboration
> A telemedicine program creates a community of interconnected child
> care centers which use video and web sharing tools to explain to each
> other how they are addressing daily challenges in operations,
> regulatory compliance, special needs and financial assistance
> programs. Because these communications sometimes involve children
> and protected healthcare information, all of the sessions are
> encrypted. The telemedicine group sponsoring the program uses the
> same technology to meet weekly with their state human services
> department to develop a follow-on grant they plan to submit for a
> statewide trial that they hope could lead to the development of a
> statewide service to improve early childhood education.

The PIC version of this one needs to make use of Presence information 
among the education and medical professionals, perhaps to bring the 
right expertise to the situation.  It could involve finding the right 
personnel, making use of their schedule information, and looking at 
their communications capabilities at the moment they are needed.  That 
takes care of "P".  For the "IC" part, look to the use of voice 
communications among the communicating parties, while simultaneously 
transmitting video of the rooms and text of reports.

> Education and Instruction
> A guest lecturer in Islamic Studies from a sister institution in
> Qatar addresses students in a US classroom via video teleconference.
> During the lecture, students from Qatar and the US ask each other
> questions through a group chat tool about the content of the talk.
> The class is recorded and podcast so that students can review the
> discussion on their portable music players prior to the exam. The
> class includes an assignment for "buddies" from the US and Qatar to
> collaborate on a problem, and because of the time difference,
> presence enabled instant messaging software allows students in both
> countries to see when their buddies are online for discussions. The
> students also note that the teaching assistant has "virtual office
> hours" that afternoon and resolve to video chat with her over a
> particularly thorny issue. The same system that supports the Islamic
> Studies class also hosts a continuing education program within the
> state for nursing certifications as well as supporting an executive
> MBA program offered via distance education to local business
> professionals at their offices.

I claim that the use case above is already "PIC friendly"


> Administrative Applications
> Construction on campus is causing road closures through a critical
> traffic area because backhoe digging unearthed an undocumented duct
> bank. Pictures taken at the site via camera-phone are sent back to
> the facilities design department who determine the duct is carrying
> fiber optic cables that provide Internet service to the residence
> halls. Within 30 minutes, the campus news services department sends
> a text message that appears on every telephone on campus that reads
> "Warren Street closed due to emergency repairs. Take River Road.
> Residence Halls will experience 30-second Internet outage at 4pm
> while data traffic is re-routed." The next afternoon, officials from
> the IT, facilities and news services departments meet via video to
> discuss the need for better coordination of campus GIS information.

Not sure.  Clearly a "smart communications" use case, but not 
immediately obvious to be how to get a Presence tie in.


-------
Deke Kassabian,  Senior Technology Director
Information Systems and Computing, University of Pennsylvania