Shibboleth Developers

["David L. Wasley" <>]

Hmm...  UI issues are the hardest part, I think, because one has to 
think like so many others think.  What strikes me about the draft 
below is that it sounds like we're talking to each other and in a 
different universe from most others.

How about something more like:
----------------------
We were unable to contact your authorization provider and therefore 
cannot grant access to you at this time. Please contact your 
provider's help desk or office for assistance. Be sure to describe 
the site you are trying to use, the time at which this problem 
occurred, and the location from which you are working.

Shib Site name:_____________   Current Date and Time: ______________ [tzone]

----------------------
That last line would help the user talk to their support folks.  They 
could even print the web page and take it with them!


FWIW,
        David

-----
At 6:38 PM -0500 on 3/4/03, Scott Cantor wrote:

> We've been fixing a bug and establishing a default error message for 
> any time the AA returns a non-XML response, which usually
> happens when the AA is broken for some reason.
>
> Walter and I settled on this:
>
> We were unable to contact your identity provider and cannot grant 
> access at this time. Please contact your provider's help desk or
> administrator so that the appropriate steps can be taken. Be sure to 
> describe what you're trying to access and useful context like
> the current time.
>
> We both like identity provider as the least objectionable term, but 
> express any concerns now before we ship.
>
> -- Scott

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