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Vetting an error message


Chronological Thread 
  • From: Scott Cantor <>
  • To:
  • Subject: Vetting an error message
  • Date: Tue, 04 Mar 2003 18:38:13 -0500
  • Importance: Normal
  • Organization: The Ohio State University

We've been fixing a bug and establishing a default error message for any time
the AA returns a non-XML response, which usually
happens when the AA is broken for some reason.

Walter and I settled on this:

We were unable to contact your identity provider and cannot grant access at
this time. Please contact your provider's help desk or
administrator so that the appropriate steps can be taken. Be sure to describe
what you're trying to access and useful context like
the current time.

We both like identity provider as the least objectionable term, but express
any concerns now before we ship.

-- Scott

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