News for and about the Internet2 community

[Brian Warkoczeski <>]

Merit Network to Host Online ITIL V3 Foundation Course, November 7-11, 2011

Workshop prepares IT professionals to manage enterprise service delivery

Ann Arbor, Mich. -- Merit Network Inc. announced today that it will host 
an online presentation of "ITIL V3 Foundation," a course on the 
fundamentals of the Information Technology Infrastructure Library 
(ITIL). ITIL is an industry-standard methodology for developing and 
managing IT services. The course, taught over five successive 
afternoons, is presented through Merit's Professional Learning program 
and will be held on November 7-11, 2011.

The course provides an introduction to the lifecycle of managing IT 
services to meet organizational expectations. Through a case study, the 
course presents the core disciplines of ITIL best practices. Upon 
completing this course, students will be positioned to successfully 
complete the associated ITIL exam required for entry into ITIL 
intermediate-level training courses.

Andy Rosenzweig, manager of professional learning at Merit, is pleased 
that Merit is able to offer this development opportunity for IT 
professionals nationwide.

"Many IT organizations in education are working to formalize their 
approach to service management and delivery. ITIL is one common approach 
to building routines and procedures for managing services. It provides a 
set of general tools that organizations of all kinds can use to roll out 
services and measure results."

The online, half-day delivery of the course is a special feature for 
busy IT professionals. The course will be taught Monday through Friday, 
November 7-11, from 1:00 p.m. to 5:00 p.m. EST each day. For 
professionals in North America this schedule will allow attendees to 
complete the course without missing full days of work.

Merit's Professional Learning program provides opportunities for Merit's 
Member organizations in Michigan and nationally to gain mastery in 
important technical areas. Most events offered through the program are 
open to attendees from throughout the education, research and non-profit 
community.

"Merit's Member organizations have responded positively to the 
availability of this class, and we are pleased to open the opportunity 
to others from the educational community," Rosenzweig said. "The online 
course delivery eliminates distance as a limiting factor, and we welcome 
attendees from all regions."

Individuals from educational and non-profit institutions that are not 
Merit Member organizations can register for well below the typical 
retail price of this standard introductory course. Interested attendees 
are asked to register by November 1 to allow time for the shipping of 
class materials. Registration and more information are available at:

http://www.merit.edu/itil2011

About Merit Network

Merit Network Inc., a nonprofit corporation owned and governed by 
Michigan's public universities, owns and operates America's 
longest-running regional research and education network. In 1966, 
Michigan's public universities created Merit as a shared resource to 
help meet their common need for networking assistance. Since its 
formation, Merit Network has remained on the forefront of research and 
education networking expertise and services. Merit provides 
high-performance networking solutions to public universities, colleges, 
K-12 organizations, libraries, state government, healthcare, and other 
non-profit organizations. Merit has been Michigan's Internet2 Network 
connector since 1999.

Contact:
Andy Rosenzweig
Manager, Professional Learning
Merit Network
734-527-5753

http://www.merit.edu/learning