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Re: [comanage-users] Preventing enrollment when one is already pending for a user

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  • From: Benn Oshrin <>
  • To:
  • Subject: Re: [comanage-users] Preventing enrollment when one is already pending for a user
  • Date: Wed, 25 Jun 2014 18:38:11 +0000

Well, if they want to change something or they forgot, disallowing an additional enrollment seems like the correct behavior. Admin intervention sort of makes sense. I think the question here is what behavior are you expecting?

Right now, petitions are simply not modifiable once submitted. I suppose we could allow someone to go back and change something, but only until a petition is reviewed. This would require a fair amount of development.

If the user forgot they submitted a petition, isn't the correct thing to reject the second attempt? What are they trying to accomplish? Perhaps they need a new confirmation link?

We can't really trap this earlier because until we have the authenticated identifier we can't know it's them. We do have plans to improve identity match during petition data entry, but that really only conceptually works for administrator driven enrollment, not self service. (It's also plausible we could grab the identifier earlier, but I'd have to review the existing flows to confirm. I vaguely recall something complex that makes it difficult to do so.)



On 6/20/14 7:56 PM,

Users are going thru self-enrollment, and are sometimes enrolling twice.
Sometimes this is because they want to change some detail, or they simply

We are using email confirmation, and when they try to confirm either
invitation, they get an "identifier already in use" error.

It looks like a person record gets created for each enrollment, and before
confirmation. The user is stuck until we delete one of the people records.

Is there anyway we can trap this scenario earlier so admin intervention is not

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