COmanage Users List

[Benn Oshrin <>]

What's the actual error message?

There are a few possibilities:

- Data not validating ("Please recheck the highlighted fields")
- Identifier is it use (should generate "Identifier in use")
- Some value is too large for the database, eg a really, really long name

For the second one, if you look in cm_identifiers, is the eppn there?

You can see the stack trace in tmp/logs/error.log. You might need to set
debug to 2 (don't leave it that way).

-Benn-

On 8/6/14 4:30 PM, 

 wrote:
> We have the case of a single user who cannot complete enrollment. When he
> proceeds to the email confirmation URL and clicks the accept button, he 
> gets a
> database error message. His petition is not moved forward to pending 
> approval.
> 
> Our enrollment flow features:
> Enrollment Authorization - none (self enroll)
> Identity Matching - none
> Require Approval For Enrollment - true
> Require Confirmation of Email - true
> Require Authentication - true
> 
> CMP Enrollment Configuration maps ePPN to CMP_EF_EPPN
> 
> This only happens with a single user. Many others have enrolled. The only
> unique things I can see about this user:
> 
> 1 - His email addy includes 2 '.' before the '@', like 
> ''.
>  
> Looking at the table 'cm_identifiers', no other value for 'identifier' 
> follows
> that pattern. On our test system, I manually entered one, and that went 
> fine.
> I also see that there ARE several entries in cm_email_addresses that follow
> the pattern above.
> 
> 2 - He was a previous victim of multiple petitions submitted. I removed both
> and had him try again, with no luck. 
> 
> Any suggestions would be appreciated. Grasping at straws here.
>