RE: Call Manager / Windows Media Server

["Tim Bastian" <>]

Title: Call Manager / Windows Media Server

Barry, here is a reply from John Balogh, a systems engineer on our staff at Penn State:

 

2 ways come to mind:

 

1. Set up a live input source on the MOH box and connect an analog patch from a machine running the WMS random audio to it.

2. Run the WMS on the MOH box, and carefully select the name of the Media Resource for the MOH as the “digital mixer” from the Audio Properties / Recording control.

 

Notes:

- None of the above have been tested here at PSU, but option 1 certainly should work.

- Running WMS on the MOH box may (or may not) impact Cisco support for the rest of the server.

- Option 2 could be simplified to Windows Media Player and a playlist, thus avoiding the support issue.

 

Let us know how it works out, thanks.

 

 

 

-----Original Message-----
From: Barry Wray [mailto:]
Sent: Thursday, October 30, 2003 1:39 PM
To:
Cc:
Subject: Call Manager / Windows Media Server

 

Has anyone interfaced Call Manager and Windows Media Server for Music-on-Hold?  Curious to know if/how it was done.  Objective here is to create a random order in which wave files would be played, for parties obviously on hold, maybe for ACD queues, etc.

To my knowledge this is not possible with Cisco's MoH services.

Barry A. Wray
State Networks Voice Engineer
Indiana Higher Education Telecommunications Systems
Indianapolis, Indiana
317.263.8934

http://www.ihets.org