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Re: [pS-dev] Page of news not found


Chronological Thread 
  • From: Jason Zurawski <>
  • To: Szymon Trocha <>
  • Cc: "" <>
  • Subject: Re: [pS-dev] Page of news not found
  • Date: Wed, 30 Apr 2008 10:42:53 -0400
  • Openpgp: id=B94D59A6; url=http://people.internet2.edu/~zurawski/key.txt
  • Organization: Internet2

Szymon;


Thanks for the heads up, I will report this into our ticket system.
Talk to Jeff. I already reported it to him beginning of this week and he will talk to Susan about it.

This brings up an important practice when it comes to systems support: requests for something or reporting an error shouldn't be done to an individual alone. Reporting an outage to the list allows everyone to see what is going on and gives the entire group a better picture of who will be responsible for fixing something.

The ticket is started already, so someone will get to it eventually. In the future it would be best to first post the issues to a more public location to eliminate duplicate reporting, and duplicate requests for a fix.

-jason




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